Explore Legal Rules Before Account Access
Our Legal notice explains who may access the account, which details must stay accurate, and how we apply local eligibility rules. Access depends on local law, and we may ask for phone verification before account entry or when a wallet record needs checking. Your account holder
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name should match the details used for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, so our records can be compared when a request is reviewed. We retain transaction and account records only for operational, security or legal needs, then handle deletion requests according
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to applicable requirements. If you disagree with a decision, contact us through the account support route with your registered phone details and receipt reference. We will explain the next policy step where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.